FAQ
Questions about the tour
- Do I need to pay for the tour?
- No. It is free.
- Can I take photos during the tour?
- No, taking photos and recording video or audio is not permitted during the tour.
You make take photos of the reception area, and the outside of the building.
- Can children take the tour? Is there an age limit?
- There is no age limit. The tour is designed so that students in the upper grades of elementary school are able to understand and enjoy it, but many small children have taken the tour. Children 9 years of age or younger must be accompanied by a parent or guardian.
- What languages are tours conducted in?
- For individual or small group reservations made through the website, tours are guided in Japanese, but there are sections where audio guidance or video subtitles are available in English or Chinese.
*In either case, please let us know beforehand if you would like assistance in a language other than Japanese.
- Is it possible to ask questions during the tour?
- Yes, but please understand that it may not be possible to answer every question for the sake of the progress of the tour.
- What should I wear? Is there a dress code?
- Wear whatever you like. You will be staying inside the facility during the tour, which is air conditioned and safe.
- How long do I have to walk during the tour?
- The tour is 90 minutes long. There are chairs for watching videos. There may not be enough seats if it is crowded, so please make space for each other.
Questions about the facility
- Can I take the tour in a wheelchair or with a stroller?
- Yes. There are no steps on the tour.
- Is there a place to change babies’ diapers?
- Yes. We have a multipurpose restroom with a diaper changing table.
- Do you have parking?
- There is only one bus parking place exclusively for group tours. Due to other scheduled events, use of the parking lot may not be possible, so please ask about it when you make your reservation. If you make your reservation through the website, please use public transportation.
- Are there any other parking lots near Haneda Chronogate?
- We are sorry, but because details on parking availability often changes, visitors will have to identify suitable parking themselves.
- Do you have bicycle or motorcycle parking?
- There is employee parking for bicycles and motorcycles, but we cannot guarantee that there will be spaces available, and we are not responsible for damage, theft, or other incidents.
- Can I leave my bag or suitcase somewhere during the tour?
- Yes. We have lockers you can use for free. Also, you can check large luggage in the cloakroom.
- Is there a place to eat?
- Swan café & bakery Haneda Chronogate branch is on-site.
Please contact us for more information.
The company cafeteria is not open to the public. - Swan café & bakery Haneda Chronogate branch
- Can I buy Yamato souvenirs?
- We don’t have any Yamato souvenirs for sale here.
- Can I use a conference room?
- No. Our conference rooms are not open to the public.
- Do you have a smoking area?
- We do not have a smoking area for visitors.
Questions about reservations
- Can I join a tour on the day, without a reservation?
- You can join if there is a vacancy. Please call us so we can check it for you.
- How do I change the date or time of the tour that I booked?
- Please cancel the reservation that you made and make a new one. You can do it up until the day before the reservation date.
- Is it possible to change the number of people that I booked?
- To add more people: Check if there is still space available, and then make a reservation for the additional people.
Please call us to reduce the number of people in your party.
- Do you offer a preview of the group tour?
- If you would like a preview of the group tour, please come to the regular tour. Please make a reservation through the internet.
Other questions
- Can I get brochures before the tour?
- The brochures we hand out at the beginning of the tour can be downloaded from our website.
- Brochure
- Do you do media interviews?
- Please call us first, and then send a proposal.
We will respond to your request after considering the proposal.
- What identification is needed at reception?
- We ask that the representative of the group show an official form of identification, such as a driver’s license, passport, health insurance card, disability certificate.