Photography and recording is prohibited except in certain areas.
Will children enjoy the museum? Is there an age restriction?
There is no age restriction, but children aged nine years old and under must be accompanied by a parent. The exhibits are intended to be easy to understand for upper elementary school-age children and older.
Are the exhibits in foreign languages?
Audio guide devices that provide information in English and Chinese are available at some of the exhibits. Verbal explanations provided by staff are in Japanese only.
* Availability of audio guides may be limited.
* Please note that if a reservation is made for a group (of 10 or more) or a guided tour, a tour may be available in English and Chinese, but this service may not be available for some hours or on some days.
Can I ask questions while viewing the exhibits?
Yes, you may ask questions. Depending on the progress, it may not be possible to respond to all questions.
What should I wear to the museum?
You may wear anything you like. The structure has many steps and slopes so please wear comfortable shoes suitable for walking.
How long does it take to tour the museum? How long can I expect to be standing?
The basic guided tour takes 60 minutes. We can arrange the tour to meet your require. If you view the museum unescorted, you may spend as much time as you like. Seating is available in various sites in the museum such as areas where videos are viewed and in rest areas, so please share the seating.
Yes, you may use a wheelchair or stroller. The structure has many slopes, so if you use a wheelchair, please be accompanied by an assistant.
Is there a place where I can change a baby's diaper?
Yes, there are changing tables in the multi-function bathrooms in the museum.
Is there a nursing room?
Yes, there is a nursing room in the multi-purpose space in the museum.
Is parking available?
There is no parking lot or bicycle parking facility. Please use public transportation. Parking may be available for groups who use minibuses; please inquire when making your reservation.
Is parking available nearby?
There are no parking facilities that we can recommend. Please make your own arrangements.
Can I leave bags or suitcases?
Yes, lockers are available free of charge. Availability may be limited. Please inquire with the staff regarding larger items that will not fit in a locker.
Is there a café or a place to eat?
There is a café (the Swan Cafe) on the second floor. You can use the café before entering or after exiting the museum.
Can I view the museum without making a reservation?
You do not need a reservation to enter the museum except groups (of 10 or more) or if you want a guided tour.
Can I change a reservation such as the date or time or the number of people?
Please contact the museum by telephone to change a reservation. Depending on the status of other reservations, it may not be possible to accommodate your request.
Is it possible to preview group tours?
Please visit the museum after contacting us by telephone.
Can I receive a pamphlet in advance?
Pamphlets are distributed at the time of entry. Pamphlets can be delivered in advance when necessary such as for school tours, so please inquire when making your reservation.
Can I gather information for reporting purposes?
Please contact the following number. Yamato Transport Corporate Communication Departement TEL：03-3541-3411
What type of personal identification is necessary?
Personal information to be presented at reception when necessary is a driver's license, passport, health insurance card, student ID, disability certificate, or other public document that confirms your identity. In cases when only children or students enter such as school trips and tours, personal identification is not required.
